|(The web developer added this section, I thought I would
add a few notes to make it more useful)
- CHECK PHYSICAL CONNECTIONS, CABLES
I have actually found power strips plugged into
itself rather than the wall. Doesn't quite
work that way...
If the system won't power up, unplug the computer
from the wall and wait for a few minutes before you
plug it back in. Sometimes the power supplies will
"lock up" and completely removing the power will
reset them. Unplug all devices from the
computer except the keyboard, mouse, and video.
Sometimes external hard drives will keep systems
from booting properly.
Try another USB port if the device fails on one,
it may work on another. A damaged USB port can
also cause the computer to act oddly. Check inside
the connector for broken or bent pins. I have
found improperly assembled computers with the
grounding tabs shorting out USB ports.
- ASK "WHEN DID IT LAST WORK?"
, "WHAT HAS CHANGED?"
Undoing the last
change you made will sometimes get you back into the
- REVIEW DOCUMENTATION
one ever reads the manual, and if your computer came
with one it would be written in poorly translated
Chinese. Someone thought this
should be on the checklist though...
Don't cause more harm
If you spill water
into your laptop don't try to keep using it.
Unplug it, remove the battery. Call an expert.
Liquid on live electrical circuits will cause
electrolysis, which will eat away at the copper
circuits, and cause permanent damage. If you
remove the power completely and let it dry, there
will be no damage. Sticky liquids in keyboards
are another story...
your hard drive or try to reinstall your operating
system unless you have a backup of your data files,
and the programs to reinstall, including all keys
and install codes. Even if your system
won't boot or your hard drive seems to be trashed,
the files and install codes can usually be
recovered. Please see our information on
attachments unless you know what they are and you
are expecting an attachment from that person.
Don't allow downloads and installs from strange
websites. Uncheck any optional installs,
"free" toolbars, "free" security, system, virus
scans from unknown companies. Or unexpected
things from what seems to be a known company or
website. Most problems I see today
are fake antivirus or system scanning software just
trying trick you into giving them your credit card.
Just reboot your system, if it's still there call
for professional service. Please see our
section on "spyware". And contrary to
popular belief, Mac's are not immune to malware.
error messages, symptoms
Part of finding
the solution is to have a good description of the
problem, or at least being able to duplicate or
demonstrate the problem.